About This Workshop

Running a social services organization without a background in social work creates gaps. Managers make decisions about case protocols, staff supervision, and client safety without always knowing the professional standards that apply.

What the course covers

This course introduces the core methods used in social work: case management, needs assessment, crisis intervention protocols, and the ethics framework defined by the Canadian Association of Social Workers. You will not become a registered social worker, but you will understand what your frontline staff are doing and why.

Particular attention is given to supervision responsibilities. How do you support a worker who has just dealt with a traumatic client situation? What does reflective supervision look like in practice? These are questions the course addresses directly.

Practical application throughout

Each module includes a scenario from a real nonprofit context, such as a shelter, a youth outreach program, or a mental health drop-in center. You will analyze decisions made by fictional managers and identify what worked and what created risk.

Solange Thibodeau, Program Director - I had been managing social workers for four years without understanding the ethical standards they work under. This course closed a significant knowledge gap.

The course is delivered asynchronously with optional live Q&A sessions twice per month.